BIRTHDAY PARTIES FAQs

1. How do I make a party reservation?

Please email sales@snowcity.com.sg or call 6560 2306 to enquire on party details and reservations.
Our sales coordinator will advise you on the available dates and send you a booking form.  

To confirm your booking, you need to fill out the booking form and send it to our email.

A 50% deposit is required to reserve the party.

2. If I do not have 20 kids, can I still proceed?

Yes, you may still reserve the party but the charges will still be calculated based on minimum pax required.

You may include adults in the count to reach the minimum pax requirement.

If you have exceeded the number of kids, additional kids will be charged based on the party package price and succeeding adults  will be at $10 + GST each.

3. If some of my guests don’t show up that day, do I still need to pay for them?

Yes. If actual attendance falls below the number reserved in the booking form, there will be no changes on the final bill.

4. Is there any guideline on the clothes to wear?

Come warmly dressed in long pants, long sleeve sweater, and socks. The party package include jackets, boots, and gloves for kids.

However, Snow City still encourages visitors to bring their own winter apparel.

5. Can I use my own camera?

You may use your camera inside the party room for photo-taking. However, cameras are not allowed inside the snow chamber.

Please approach Pictureworks for assistance.

6. Can I remove items from the package?

Yes. However, please note that the price of the party package will remain the same.

7. Do I get a discount on the party packages if I am a Science Centre or Snow City member?

Discounts for Science Centre and Snow City members are for 1 hour snow play session only and not applicable on birthday packages.

8. May I bring in my own food?

Our party packages already include set meals for kids. We encourage you to order additional food from the restaurant located at Snow City.

A surcharge applies for outside food.

9. May I bring in my own birthday cake?

Yes. Our party packages do not include birthday cakes.

10. May I do my own room decorations?

Yes, you may. Please discuss this matter with our sales coordinator. Do note that basic decorations will be provided.

11. What if my guests arrive late?

The party sessions are fixed. We encourage you to remind your guests to arrive promptly at the stipulated time.

12. When do guests need to exit the party room?

All guests need to leave the party room promptly after the event.

13. When will I need to settle payment in full?

The remaining 50% must be paid three (3) days before the event date. Otherwise, booking will be rendered as void. The deposit made will be deducted from the final bill.

14. What if I need to cancel the party? Will I get a refund of the deposit?

Cancellation of bookings is not allowed. There will be no refunds on deposit for this matter.